Join to apply for the Technical Communications I role at Duck Creek Technologies.

Overview

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek. We are a Flexible-First employer with a global team and a commitment to inclusion, collaboration, and making an impact in the industry.

What You’ll Do

• The Technical Communications I owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
• The Technical Communications I operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
• Provides big picture analysis/recommendations, identifies potential project risks and process improvements, manages scope/scope creep and alignment across other documentation tracks, where applicable.
• The role is a technical writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.
• Analyze user feedback and activity to iterate and improve documentation.
• Discusses and clarifies Technical Communication release requirements.
• Facilitates discussions with multi-disciplinary audiences to gain input on a direction.
• Coaches and mentors junior team members on process and skill development.
• Estimates documentation requirements.

What You’ve Done

• Degree preferred or equivalent years of practical job experience in a similar function or role.
• Minimum of 4+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
• Strong portfolio showcasing high-quality technical documentation.

Knowledge, Skills, Abilities And Behaviors

• Preferred experience in Property and Casualty Insurance industry.
• Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
• Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
• Experience with content management systems and version control systems.
• Experience operating and driving multiple documentation tracks concurrently across multiple products.
• Proficiency in creating and maintaining documentation standards and guidelines.
• Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.
• Experienced with estimating documentation requirements.
• Strong understanding of technical communication principles.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment as well as work independently and take initiative.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Strong analytical skills to interpret user data and feedback.
• Ability to stay updated with industry trends and best practices.
• Ability to mentor and guide junior technical writers.

What Additional Information You May Want To Know

• Travel: 0-10%
• Type of agreement: UoP (not able to consider B2B)
• Location: Remote Poland
• Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

What We Stand For

Our global company celebrates and leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. Duck Creek is committed to providing equal opportunity to all employees and applicants to recruit, hire, train, and reward employees for their abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example of inclusion, diversity, and equity in all things and lead with our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive culture, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies supports a Flex First work environment and employs team members across multiple countries, including Poland. The expected salary range for this position is between PLN 159,300 and PLN 227,500 gross, subject to plan terms and individual eligibility. Actual compensation will be determined based on skills, experience, and location in accordance with applicable Polish law. This position may also be eligible for additional compensation, such as annual bonuses or equity awards. Benefits may include: Flexible work environment, health programs, life insurance, and more; eligibility varies by role and legal requirements.

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