CRIF is an innovative international Group specialized in IT solutions, decisioning systems, outsourcing, banking software and consulting services; our clients are mainly finance companies, insurance companies, utilities and enterprises and we support them in each step of their relations with their customers. In order to develop our company we look for: Technical Client Support.
responsibilities :
Second level support
Product and Solution Configuration Test execution
Test execution Second level support
Work with other project stakeholders to understand customer needs and deliver products and/or services that meet client requirements and enhance client satisfaction.
Perform appropriate product configuration
Quality assurance before delivery to customer: Plan, define and execute test cases;
Implement customer-specific reports or dashboards
Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results.
Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products.
Reading/modifying Java scripts for finding/correcting errors and also new scripts development.
Taking part of development process for change requests for current customers.
Product monitoring to identify risks
2nd Level Support
Communicate with customers to troubleshoot issues and determine appropriate resolution.
Supports post-sales and post-delivery activities in complex problem resolutions
requirements-expected :
Degree in Economics, IT or Mathematics;
1-2 years total industry/position experience. Committed and talented candidates with no professional experience but sound knowledge of software development are however also interesting for us!
Microsoft SQL coding skills including the ability to read existing code (T-SQL)
Ideally: basic knowledge of Neo4J database or other similar graph database
Understand basic network connectivity, ideally including experience with VPNs FTP and SFTP.
Ideally: basic Know-How of SOAP/XML and/or REST/JSON interfaces
Basic knowledge of SQL reporting tools (Tableau, SSRS, Power BI) would be an asset
Working knowledge of common office software and tools, including Microsoft Office Suite.
Clear thinker with excellent interpersonal, written and verbal communication skills
Eagerness to learn and take on new challenges.
Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment
Methodical problem solver, focused on outcome.
Ability to work on multiple projects/issues at the same time
Ability to determine severity of an issue and escalate appropriately
Ability to work with multiple departments to resolve issues
General knowledge in financial products area would be an asset
English as pre-requisite condition for employment, at least B2 level in spoken/written
Knowledge of Java language would be an asset
offered :
Competitive salary
Stable growth in a stable and global company
Positive atmosphere in the team
Private medical health care, Multisport Card,
Language courses within the company (English)
Trainings and learning budget
Free car and bike parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
