Informacje o stanowisku

responsibilities :

• Team Support & Coaching – Work Focus: 30%
• Provide day-to-day guidance and peer-level support to Technical Client Advocates across the region.
• Serve as a go-to resource for navigating complex client situations, organizational processes, and technical delivery practices.
• Act as a sounding board and coach, helping team members grow in their roles and deepen client impact.
• Support onboarding and knowledge-sharing for new team members.
• Escalation & Issue Management – Work Focus: 25%
• Act as the first point of escalation for client issues or internal delivery challenges within the region.
• Work collaboratively with the appropriate functions (Technical Support, Professional Services, Product, etc.) to drive resolution.
• Ensure transparency and alignment between internal teams and client stakeholders during issue triage and resolution.
• Regional Coordination & Communication – Work Focus: 20%
• Facilitate regular communication across the regional team to ensure alignment on priorities, best practices, and emerging issues.
• Act as a liaison between the team and leadership, surfacing feedback, risks, and improvement opportunities.
• Partner with the manager to ensure visibility of team achievements, roadblocks, and resourcing needs.
• Client & Business Alignment – Work Focus: 15%
• Collaborate with client-facing teams to ensure that delivery is aligned with client expectations and business value goals.
• Support team members in preparing for high-stakes meetings, business reviews, or strategic planning conversations.
• Monitor trends across clients in the region to identify common needs, risks, or opportunities for process improvement.
• Process Improvement & Thought Leadership – Work Focus: 10%
• Champion continuous improvement by identifying inefficiencies or gaps in client delivery processes.
• Promote adoption of standardized tools, templates, and communication practices.
• Contribute to the evolution of the Technical Client Advocate role through thought leadership and best-practice sharing.
• This is not a people management role; HR responsibilities such as performance reviews, compensation, and time tracking remain with the Manager.
• The Regional Team Lead focuses on team enablement, delivery excellence, and business partnership.

• Strong collaboration and team-building skills with the ability to lead by influence, not authority.
• Skilled in managing client escalations and resolving cross-functional delivery challenges.
• Experienced in coaching peers, fostering a growth mindset, and driving shared accountability.
• Effective communicator with the ability to synthesize complex issues and provide clear direction.
• Strategic thinker who can connect day-to-day work to broader client and business objectives.
• Comfortable navigating ambiguity and serving as a connector between multiple teams and stakeholders.
• Bachelor’s degree in Computer Science, Business, Engineering, or related field.
• BRMP® or similar certification preferred.
• 7+ years of experience in IT service delivery, client advocacy, or technology consulting roles.
• 3+ years of experience in a lead, coaching, or senior individual contributor capacity.
• Demonstrated ability to manage escalations and drive client satisfaction across complex engagements.

• Private Medical Care
• Edenred card
• Lunch Vouchers
• Paid Lunch Break (30 minutes)
• Social Fund (Holiday Allowance, Glasses Voucher)
• Bonus Plans
• Group Life Insurance
• Career Path & Opportunities to Grow
• Professional Training

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• coffee / tea
• leisure zone
• employee referral program
• lunch vouchers
• paid lunch break (30 Minutes)
• career path & opportunities to grow
• glasses voucher
• bonus plans
• friendly atmosphere
• professional training

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