Job Title

Technical Care Engineer

Job Description

As a Care Engineer, you will play a key role in delivering high‑quality technical and product support as part of Nokia’s global Care organization. This global 24x7 support position will involve troubleshooting real‑world technical challenges reported by external and internal customers.

Responsibilities

• Analyze, troubleshoot, and resolve customer‑reported technical issues in line with agreed Service Level Agreements (SLAs).
• Support integration, delivery, and upgrade activities to ensure smooth and reliable services.
• Handle both regular and emergency cases; collaborate closely with Nokia customer technical teams and internal stakeholders such as R&D, Integration & Delivery engineers, and Customer Service Managers.
• Provide solutions/workarounds for technical issues within the Nokia Core product family.
• Implement troubleshooting methods including system‑level tracing, debugging, and protocol flow analysis.
• Identify, reproduce, and characterize defects; collaborate with R&D teams for fixes and contribute to Root Cause Analysis (RCA) reports.
• Prepare knowledge articles and other technical documents.
• Develop competencies in products and solutions.

Key Skills and Experience

• Master/Engineer level in Telecommunications, IT or Electronic Engineering.
• Strong knowledge of Telecommunication technologies (LTE, 4G, 5G, etc.) and IP/VoIP Networks; familiarity with cloud technologies used in telecom solutions (OpenStack, OpenShift), VNF/CNF.
• Excellent Linux skills (command line, networking, diagnostics).
• Fluent spoken and written English.

Preferred Qualifications

• Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products.
• Experience with Protocol Analyzer Tools (Wireshark, etc.) and message flow analysis.
• Ability to work under stress, strong teamwork and communication skills.
• Willingness to participate in training and skill development.

Benefits

• Flexible working arrangements.
• Health and well‑being support – private medical care, life insurance, mental health programs, employee resource groups.
• Minimum 90 days of maternity and paternity leave where eligible.
• Meal and lifestyle perks – lunch pass, Nokia Social Fund.
• Volunteering – two paid days per year for community activities.
• Career growth & mobility – technical career path, job rotation, domestic relocation support.
• Continuous learning – mentorship programs, digital learning platforms.
• Annual bonus based on performance.
• Pension scheme available after 36 months.
• Car benefit eligibility based on job grade.

Our Commitment

We act inclusively, respecting the uniqueness of every person. Employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Seniority Level

Not Applicable

Employment Type

Full‑time

Location

Warsaw, Mazowieckie, Poland