Technical Care Engineer

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Job Description

As a Care Engineer, you will play a key role in delivering high-quality technical and product support as part of our global Care organization. This is a global position in a 24x7 support environment, where you will work on real-world technical challenges reported by both external and internal customers.

You will be responsible for analyzing, troubleshooting, and resolving customer-reported technical issues in line with agreed Service Level Agreements (SLAs). In addition, you will support integration, delivery, and upgrade activities, ensuring smooth and reliable service for our customers.

Handling both regular and emergency cases will be a core part of your daily work. You will collaborate closely with Nokia customers’ technical teams as well as internal stakeholders, including R&D, Integration and Delivery engineers, and Customer Service Managers. This role offers strong exposure to cutting-edge technologies and cross-functional teamwork in an international environment.

How You Will Contribute And What You Will Learn

• Provide solutions/workarounds to technical issues reported by Nokia external and internal customers for Nokia Core product family within agreed SLAs
• Provide support to troubleshooting methods like system level tracing, debug, protocol flow analysis
• Identifies, reproduces and characterizes defects and collaborates with R&D teams for fixes
• Contributes for Root Causes Analysis (RCA) analysis and report creation
• Prepare knowledge articles and other technical documents
• Develop competencies in products and solutions

Key Skills And Experience

• Master/Engineer level in Telecommunications, IT or Electronic Engineering
• Very good understanding of Telecommunication (LTE, 4G, 5G, etc) and IP/VoIP Networks as well as knowledge of cloud technologies used in telecommunication solution (preferably OpenStack, OpenShift) with understanding of VNF/CNF
• Very good Linux knowledge (command line, networking, diagnostic)
• Fluent spoken and written English

Preferred Experience

• Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products
• Experience with Protocol Analyzer Tools (Wireshark etc.) and message flow analysis
• Ability to work under stress, very good teamwork and communication skills
• Willingness to skill development through training and tracking competencies

About Us

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

About The Team

Some of our benefits in Poland:

• Flexible working arrangements to support work–life balance
• Health and well-being support – private medical care for you and your family, life insurance, mental health programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Meal and lifestyle perks – Lunch Pass (monthly meal subsidy), Nokia Social Fund (sport card, cinema tickets, loans)
• Volunteering – two paid days per year for community or charitable activities
• Career growth & mobility – technical career path, job rotation, and domestic relocation support
• Continuous learning – mentorship programs, digital learning platforms and tools
• Annual bonus – based on individual and company performance
• Pension scheme (PPE) – available after 36 months of continuous employment
• Car benefit – the eligibility for a company car is based on employee’s job grade

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Telecommunications