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Technical Business Analyst Miejsce pracy: Kraków Technologies we use Expected Active Directory LDAP UNIX iSeries Operating system Windows About the project At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. Join a team shaping the future of digital security! If you have experience in Identity & Access Management and want to work on innovative solutions, this role is for you. Sounds like your kind of challenge? Your responsibilities We are looking for an experienced Business Analyst with strong knowledge in Identity & Access Management (IAM) to gather business requirements and support the development of Identity Bridge services. You will act as the main point of contact for the assigned epic until deployment. Gather business requirements for Identity Bridge APIs and workflows in line with HSBC standards. Identify stakeholders and ensure all aspects are captured in the requirements. Analyze AS-IS processes and perform GAP analysis to translate into requirements. Validate feasibility of requirements through technical reviews. Ensure compliance with HSBC IDAM controls and standards. Conduct business requirements reviews, obtain sign-off from Product Owner, and secure estimates from the technical team. Document user stories in Jira and monitor their progress. Support deployment planning, communication plans, and UAT processes. Facilitate Show & Tell sessions, manage risks, and contribute to continuous improvement in IAM processes. Note: Detailed project information will be shared during the recruitment process. Our requirements Minimum 6 years of experience as a Business Analyst, including at least 2 years in Identity & Access Management. Knowledge of IAM for personal and service accounts, differences between privileged and non-privileged accounts, and Human vs System-to-System access. Understanding of IAM technologies, database structures, and API usage. Strong experience with Agile/Scrum methodologies. Proven ability to document requirements, excellent communication and facilitation skills. Technical proficiency with Active Directory, LDAP, UNIX, iSeries, and databases. Business Analysis certifications (e.g., CBAP, CCBA) – security certifications (CISM, CISA) are a plus. Optional At least 2 years of experience developing ServiceNow applications. This is how we organize our work This is how we work agile scrum This is how we work on a project Continuous Deployment Continuous Integration What we offer Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) Hybrid work setup – remote days available depending on the client’s arrangements (6 days per month from Cracow office) Collaborative team culture – work alongside experienced professionals eager to share knowledge Continuous development – access to training platforms and growth opportunities Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more High quality equipment – laptop and essential software provided Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Mindbox Sp. z o.o. At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe. Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.