Informacje o stanowisku
- We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.
- In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys.
- You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.
What we offer:
- Lead international CCaaS projects with AI and cloud technologies
- Directly influence architecture, design, and delivery of modern contact center solutions
- Collaborate with a highly skilled, global team of architects, developers, and consultants
- Exposure to cutting-edge DevOps, cloud, and AI integration practices
- Competitive compensation, benefits, and flexible working arrangements
What you bring:
- 5+ years of experience in contact center technologies and solution architecture
- Expertise in CCaaS platforms (Amazon Connect, Genesys, or similar)
- Knowledge of WFM, ticketing systems, and AI integrations
- Strong understanding of cloud services, preferably AWS
- Experience with DevOps practices and tools (Terraform, CloudFormation, CI/CD pipelines)
- Excellent problem-solving, communication, and stakeholder management skills
- Excellent English language skills are a must!
- We are looking for a Technical Architect to lead the technical design and implementation of cloud contact center solutions.
- In this role, you will be responsible for defining end-to-end architectures, integration patterns, and scalable solutions across CCaaS platforms such as Amazon Connect or Genesys.
- You will guide development teams, ensure adherence to best practices, and collaborate closely with business architects and delivery managers to deliver secure, and high-performing solutions in international projects.
What we offer:
- Lead international CCaaS projects with AI and cloud technologies
- Directly influence architecture, design, and delivery of modern contact center solutions
- Collaborate with a highly skilled, global team of architects, developers, and consultants
- Exposure to cutting-edge DevOps, cloud, and AI integration practices
- Competitive compensation, benefits, and flexible working arrangements
,[Design end-to-end Requirements: Genesys, AI, Cloud, CloudFormation, CD pipelines, Stakeholder management, AWS, DevOps, Terraform
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