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Job Title : Senior Technical Analyst (uDS Support & Rollout Engineer)
Location : Poland – Cracow
Job Type : Full-Time | On-call Support | Occasional Travel Required
Position Summary:
We are seeking a Senior Technical Analyst with deep technical acumen, strong troubleshooting capabilities, and a hands-on approach to product rollout, configuration, and 24/7 support. This role is critical in bridging product development and real-world deployment for high-level control systems in the Material Handling and Sortation Technology domain and will be part of a global team delivering high-impact technology in logistics and automation. You’ll work on complex, cutting-edge systems and contribute directly to the efficiency of world-leading operations.
The ideal candidate will bring a strong technical background, excellent problem-solving skills, and the ability to work effectively across global teams. He/She will play a key role in configuring, installing, upgrading, and supporting mission-critical software at live operational sites internationally.
Key Responsibilities:
• Execute and support the rollout of high-level control software on complex logistics
or warehouse automation sites.
• Perform integration testing and validation, ensuring system readiness and
performance.
• Provide 24/7 global support for software deployed both on-prem and on-cloud
analyzing and resolving issues in production environments with urgency and
accuracy, being supported by a wider support team.
• Assist with deployment pipelines and integration using Azure DevOps tools.
• Liaise with cross-functional teams and site personnel globally, providing clear and
precise communication.
• Travel occasionally to operational sites (mainly in Europe) for go-lives, issue
resolution, and upgrades.
Qualifications, Technical Skills & Experience:
Must Have:
• Bachelor’s degree in Engineering, Computer Science or related field.
• 10+ years of experience in support, integration, or controls software
implementation, ideally in Material Handling or Warehouse Automation.
• Experience in C# development and debugging .
• Solid understanding of Oracle SQL, relational data models, and entity relationships.
• Comfortable working with multithreaded applications and session management.
• Familiarity with Azure DevOps Pipelines or similar CI/CD tools.
• Experience using regular expressions in Splunk, Notepad++, for searching patterns and diagnostics.
• Expertise with Java Messaging Service (JMS), including diagnosing message flow
issues and resolving integration problems in production environments
• Hands-on experience with XML and JSON data structures.
Nice to Have:
• Background in parcel/logistics environments.
• Experience working in global support teams and across time zones.
• Prior involvement in rollout strategies for high-availability systems.
Soft Skills & Work Style:
• Excellent analytical and diagnostic skills – ability to dissect complex system issues.
• Strong verbal and written communication – ability to interact with site personnel
and Snr leaders worldwide.
• Ability to self-learn, understand existing architectures, and apply logic in unfamiliar
environments.
• Flexibility to work during off-hours for urgent issues or deployments.
• Willingness to travel in EU and Internationally for critical rollouts or escalations
What we offer:
Opportunity to join a multinational organisation and align your development with the growth of the organisation
Opportunity to learn and develop – career progression, possibility to transfer to the UK, Portugal or the Netherlands
Competitive salary
Additional benefits package – Multisport, Private Medical Care, Meal Vouchers, Prepaid Gift Cards, Employee Assistance Programme, Tuition Assistance, Discount for FedEx Services.