Technical Accounting Analyst (Collections) with Dutch (m/f)

Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! Youll become a part of our Commercial Risk department and youll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Position Summary:

As a key member of our Cash cycle team located in Krakow, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Responsibilities:

• Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
• Able to manage difficult customer issues while working in a fast-paced environment
• Facilitate collections via phone or email
• Keep accurate records and report on collection activity
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Resolve customer issues and complaints concerning billing
• Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts
• Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills
• Assists in other areas of the Finance department as requested

Requirements:

• 1-2 years of collections / AR or in customer service
• Strong communication skills, both verbal and written
• English and Dutch – at least on a B2+ level
• Organizational, negotiation, and problem-solving skills
• Understanding of consumer collection policies and practices preferred
• Strong knowledge and use of Microsoft Excel, Word and Outlook
• Ability to work in a fast-paced environment and handle difficult customer issues
• Flexibility and openness to new challenges and tasks
• Willingness to improve and automate work

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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