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This job is with Autodesk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Requisition ID #
Position Overview
As the Enterprise Systems - Technical Account Specialist, you will provide top-level technical expertise and support to our customers. You possess a broad knowledge of a wide range of technologies, including desktop and cloud infrastructure, Single Sign-On setup, SCIM setup, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies. The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesks largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.
You will join the Technical Account Management group within the Customer Success Organization as part of our 1500+ person team, which values professional development and rewards high performance.
The Technical Account Management group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized proactive support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions. You will report to the Manager, Enterprise Systems, Technical Account Management. We support hybrid working. Many of our customers are based in US, thus you will need to work flexible hours to accommodate this.
Minimum Requirements
Minimum of 5 years experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
Experience in implementing, configuring, and troubleshooting SSO (SAML) solutions in enterprise environments
Experience with cloud identity management services (e.g., Okta, Azure, Google Cloud)
Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.)
Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies
Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
Excellent team player enjoying supporting and interacting with other members of a shared responsibility team
Bachelors degree or equivalent experience in Computer Science or related field
Preferred qualifications
Working knowledge of current virtualization technologies (Citrix, VMware, etc.) is a plus
Experience scripting using VB, PowerShell, .NET, Python, C, or C++ is a plus
Experience with FlexNet Licensing, metering, and FlexNet Manager is a plus
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When youre an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesks competitive compensation package. Offers are based on the candidates experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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