Technical Account Manager

Kraków

Nazwa pozycji Technical Account Manager

Lokalizacja Kraków, Kraków, Lesser Poland Voivodeship, Polska

Firma SINGU

Dodano 22. 1. 2026

Informacje o stanowisku

Technical Account Manager at SINGU

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi‑site commercial real estate portfolios – empowering our clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform powers the daily operations of over 250 million m² of real estate worldwide and supports more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net‑haus, we now manage 100,000+ buildings across 35+ countries – and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail‑Rodamco‑Westfield. We stay true to adaptability, collaboration, and client focus.

What You’ll Bring To The Team

Experience in a technical, client‑facing role – supporting clients with complex systems or SaaS products.
Strong analytical and technical mindset – translating business needs into clear technical requirements, specifications, and system recommendations.
Fluent English communication skills – confidently lead client calls, explain technical topics in a business‑friendly way, and work with international stakeholders.
Hands‑on experience with technical tools – comfortable working with SQL, system logs, basic data analysis, and understanding software development workflows.
Client‑centric approach – proactively identify risks, manage expectations, and act as a trusted technical advisor for your clients.

Nice to Have

Experience with enterprise SaaS, PropTech, CAFM, or operational systems.
Familiarity with GIT workflows, UAT testing, or manual exploratory testing.
Experience working with cross‑functional product and engineering teams.

Responsibilities

Act as a trusted technical partner for assigned clients, developing a deep understanding of their business processes and system usage to proactively guide technical decisions.
Independently deliver high‑quality technical specifications and recommendations that drive effective system changes and product enhancements.
Lead and coordinate feature rollouts, integrations, and system changes, ensuring seamless implementation and strong client adoption.
Ensure consistently high UAT quality, enabling clients to efficiently validate solutions and directly improving overall customer satisfaction.
Translate client feedback into actionable insights for Product and Technology teams.

What Success Looks Like in the First 6–12 Months

Act as a trusted technical partner for assigned clients.
Deliver high‑quality technical specifications and recommendations.
Coordinate feature rollouts and integrations.
Maintain high UAT quality.Translate client feedback into product improvements.

Benefits

Competitive salary range – 15,000–20,000 PLN net on a B2B contract, or equivalent total employer cost for an employment contract (UoP).
Fantastic, engaged, and experienced team.
Environment open to innovation.
Family‑like atmosphere with a “you” culture.
Annual budget for training & education.
Flexible working hours.
Private healthcare (including dental & vision care).
Extra day off for medical check‑ups.
Annual team offsite.
Top‑notch Apple equipment.
Monthly themed breakfasts.
Referral program.

Next Steps

We’ll review your application and get back to you within a few days.

The recruitment process typically involves 2–3 steps: a short introductory call, a task or case discussion, and a meeting with the Team Lead. Some interviews may take place in our Cracow office.