Technical Account Manager , AWS Enterprise Support CEE

Join to apply for the Technical Account Manager, AWS Enterprise Support CEE role at Amazon Web Services (AWS).

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Consulting, Information Technology, and Engineering

Industries: IT Services and IT Consulting

Description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for Enterprise Support customers. They craft and execute strategies to drive adoption of AWS services—including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. They partner with startups and large enterprises to advise on architecture, support strategy, project and launch planning, and ongoing operational issues.

• Create solutions, provide technical guidance and advocate for customers.
• Ensure AWS environments remain healthy while reducing cost and complexity.
• Develop trusting relationships with customers, understanding business needs and technical challenges.
• Drive technical discussions on incidents, trade‑offs, and risk management.
• Consult with a range of partners from developers to C‑suite executives.
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and pre‑launch planning.
• Solve problems across customers as they migrate workloads to the cloud.
• Uplift customer capabilities by running workshops, immersion days, etc.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—customers from startups to Global 500 companies rely on our robust suite of products and services.

Inclusive Team Culture

AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. Endless knowledge‑sharing, mentorship and other career‑advancing resources help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success should never come at the expense of sacrifices at home. Flexibility is part of our working culture, supporting both work and home life.

Basic Qualifications

• Experience troubleshooting operational parameters for three (3) of compute/storage/networking/CDN/databases/DevOps/big data & analytics/security/applications development in a distributed systems environment.
• Experience in technical engineering.
• Fluency in Russian language.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer‑facing environment as a technical lead.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Company - AWS EMEA SARL (Poland Branch)

Job ID: A3105974