Technical Account Manager, AWS Enterprise Support CEE

Amazon Web Services (AWS) is looking for a Technical Account Manager to serve as a trusted advisor and cloud operations architect for Enterprise Support customers. You’ll have a direct impact on helping customers gain the most value from cloud technology, crafting and executing strategies to drive adoption of AWS services including EC2, S3, DynamoDB & RDS, Lambda, CloudFront CDN, IoT and many more.

Key responsibilities:

• You’ll build solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers and understand their business needs and technical challenges.
• Leverage your technical acumen and customer obsession to drive discussions regarding incidents, trade-offs, and risk management.
• Consult with partners from developers to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and pre‑launch planning.
• Solve a variety of problems across customers as they migrate workloads to the cloud.
• Uplift customer capabilities by running workshops, immersion days, etc.

About The Team

AWS values diverse experiences and encourages candidates who may not meet all qualifications to apply. The team spans dozens of countries and helps customers achieve more with the AWS cloud.

Basic Qualifications

• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
• Experience in technical engineering.
• Fluency in Russian language.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in a technical lead role within an internal enterprise or external customer-facing environment.

Company

AWS EMEA SARL (Poland Branch)

Job ID

A3105974

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting, Information Technology, & Engineering

Industries

IT Services and IT Consulting

EEO Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We protect your privacy and the security of your data. Our inclusive culture empowers Amazonians to deliver the best results for our customers.