Informacje o stanowisku

As a Technical Account Manager (TAM), you will serve as a trusted advisor to our clients, providing actionable insights and driving continuous improvement. You will play a pivotal role in fostering strong relationships, understanding client needs, and delivering exceptional technical support.

Responsibilities:

• Act as a main focal point for a client
• Present department in status meetings
• Contribute to the team knowledge
• Share knowledge through the team and department
• Monitor and analyze studio KPIs and monetization activities for effective decision-making
• Manage tasks backlog
• Manage queue of incoming inquiries
• Establish and operate according to protocol/procedure
• Establish and operate according to SLA
• Make decisions regarding prioritization of the tasks in domain
• Create PPT materials for status meetings
• Initiate creation of new protocol/procedure/alert
• Execute project related tasks
• New client onboarding
• Participate in PRR
• Regular sync with client
• Assisting in the investigation
• Participate in client planning/status meetings
• Notify stakeholders
• Consulting of clients outside the department domain

Requirements:

• 3+ years of experience working in high pressure, dynamic environments.
• Self-motivated with analytical skills and problem-solving orientation.
• Independent, Self-motivated, Dedicated.
• Embrace a can-do approach to address challenges and find effective solutions.
• Ability to remain calm and professional under pressure.
• Excellent communication skills – both written and verbal.
• Good client facing and client management ability with highly-developed communication and conflict-management skills.
• Upper Intermediate English level or higher.
• An ability to explain technical content to non-technical audiences.
• Keen strategic mind and a disciplined approach to deadlines.
• Proven experience in project management, with a strong track record of successful project delivery.
• An ability to learn new technologies and apply them to improve work processes.
• Dedicated to finding ways to make things better and using data to support improvement efforts.
• Advanced proficiency in Microsoft PowerPoint and Excel to analyze data and create compelling presentations.
• Proven experience with Atlassian suite (Jira, Confluence), ServiceNow (SNOW), and Microsoft 365 (Outlook, Teams, Power BI).

What does it mean to work at Playtika?

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:

• A competitive salary and performance-based bonuses;
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week;
• All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria;
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
• Six “Power Up” long weekends for all, and additional day off for your birthday month;
• Private medical healthcare and three additional sick leave days;
• A wellness program in the office: yoga classes, massage chairs and zerobody room;
• Gaming room with a variety of activities;
• Flexible working hours and monthly happy hours;
• Work permit assistance for employees;
• Corporate celebrations, team buildings, and fun activities;

Come play with us!

Warszawa - Oferty pracy w okolicznych lokalizacjach