Technical Account Manager

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Who Are We

Scaleworks is a software fund that acquires and invests in B2B SaaS companies. We are investors and operators who scale great products into great businesses. We apply a hands‑on operational model where we take substantial positions in our investments, focus on markets we can lead in, and bring together teams of experienced B2B SaaS operators to help us get there. It puts businesses in a strong position to succeed, using low to no debt and reinvesting every dollar of profit back into growth.

Your Role

• Serve as the primary technical point of contact for a portfolio of enterprise clients.
• Develop a deep understanding of each client’s business goals, technical setup, and integration architecture.
• Proactively advise clients on best practices, feature adoption, and optimization strategies to drive measurable ROI.
• Own the technical relationship with clients, coordinating integrations, solving complex issues, and ensuring long‑term success.
• Collaborate closely with internal Product, Engineering, and Customer Success teams to resolve escalations and advocate for client needs.
• Conduct training sessions and technical enablement for client marketing and technical teams.
• Customize client dashboards and interfaces using CSS, HTML, and configuration tools to meet specific client requirements.
• Troubleshoot front‑end components and integrations, making adjustments as needed to optimize the client experience.
• Track and document integration requirements, feedback, and enhancement requests.
• Lead technical reviews and health checks, identifying risks, opportunities, and new use cases.
• Maintain up‑to‑date documentation of client integrations and configurations.
• Work closely with Strategic Account Managers (SAMs) to ensure smooth collaboration and a consistent client experience.

Requirements

Who You Are

• Demonstrates technical expertise and ownership in managing complex accounts, efficiently prioritizing tasks while maintaining consistent alignment with internal teams and client objectives.
• A team player who collaborates effectively with SAMs, Product, and Engineering teams, yet thrives working independently.
• Describes yourself as “more technical” than a typical CSM – you’re comfortable handling both business and technical challenges.
• Thrives in dynamic, fast‑paced environments and has a record of delivering results in autonomous or start‑up settings.
• Is a natural relationship builder, enjoying strong, long‑term partnerships with clients at all levels.
• Comfortable working flexible hours to align with U.S. clients, including partial coverage of U.S. business hours (early‑to‑mid day schedules in Kraków).

Experience & Skills

• 3+ years in Technical Account Management, Solutions Engineering, or Customer Success within SaaS, Martech, or eCommerce technology.
• Proven ability to manage complex technical client relationships end‑to‑end.
• Proficient in HTML and JavaScript, with the ability to use CSS to modify dashboards and front‑end layouts for client requirements.
• Hands‑on experience with APIs, webhooks, and data integrations.
• Working knowledge of SQL or Python for data validation and troubleshooting.
• Solid understanding of digital marketing, loyalty programs, and analytics ecosystems.
• Excellent communication and presentation skills, including for international and cross‑functional audiences.
• Strong organizational and analytical skills, with the ability to prioritize and deliver across multiple time zones.
• Experience working with international clients, particularly in the U.S. and EMEA regions.
• Fluency in both Polish and English.

Preferred Qualifications

• Experience with API integrations and testing tools such as Postman, Swagger, or similar, including knowledge of webhooks and authentication methods.
• Basic proficiency in front‑end technologies such as HTML and CSS to support client implementations and troubleshoot embedded content or widgets.
• Familiarity with data tagging, event tracking, or analytics platforms (e.g., Google Tag Manager).
• Understanding of data privacy and security practices (GDPR awareness preferred).

Our Offer

• Development fund of 3k PLN per year per head
• Flexibility in choosing the type of contract
• Paid holiday
• Private healthcare (Luxmed via Warta)
• Sports card (Multisport)
• Free English classes
• Team building and socializing events
• Competitive salary
• Udemy access and other learning resources

Location: Cracow, Małopolskie, Poland