Technical Account Manager at Lenovo

Lenovo is a global technology powerhouse that serves millions of customers in 180 markets. With a full‑stack portfolio of AI‑enabled devices, infrastructure and software solutions, Lenovo delivers smarter technology for all. This Technical Account Manager (TAM) role is part of our dynamic EMEA team and focuses on ensuring exceptional satisfaction with Lenovo’s server and storage solutions.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Sales and Business Development. Industries: IT Services and IT Consulting.

Key Responsibilities

• Serve as the primary technical contact for assigned enterprise customers, building trust‑based relationships.
• Collaborate closely with Lenovo support teams and partners to resolve complex hardware and infrastructure issues.
• Conduct regular hardware and firmware health checks and provide actionable recommendations.
• Lead service delivery reviews and communicate technical solutions to both technical and non‑technical stakeholders.
• Coordinate with higher‑level Lenovo support to deliver root cause analyses and continuous improvement.
• Support customers in adopting best practices for infrastructure management and compliance.
• Document and track service delivery metrics, ensuring alignment with customer expectations.
• Facilitate knowledge sharing and support Lenovo quality initiatives across the region.

Position Requirements

• Bachelor’s degree in Computer Science, Engineering or a related field.
• Proven technical expertise in server and storage hardware (Lenovo or comparable platforms).
• Experience supporting large enterprise customers in a multi‑country environment.
• Strong analytical and troubleshooting skills with a structured, solution‑oriented approach.
• Fluency in English (written and spoken) is mandatory; additional EMEA languages (French, German, Italian, Spanish) are an advantage.
• Excellent interpersonal and communication skills, with the ability to explain complex topics clearly.
• Demonstrated ability to work independently and collaboratively in a hybrid, multicultural setting.
• Familiarity with cloud, AI architectures or IT service management frameworks is preferred.

What Lenovo Can Offer You

• The opportunity to work with leading‑edge technology and global enterprise clients.
• A diverse, inclusive, and supportive team environment that values your unique perspective.
• Flexible hybrid work arrangements and a culture that promotes work‑life balance.
• Continuous learning and career development through Lenovo’s global resources.
• Competitive compensation, comprehensive benefits, and recognition for your contributions.
• The chance to make a real impact on customers’ digital transformation journeys across EMEA.

Compensation

Applicable for Slovak candidates only: Base gross monthly salary starts from 2.650 EUR. The final offer could be negotiated higher than the advertised minimum and includes a variable bonus valued at 12% of annual earnings.

Ready to join a team where your expertise and ideas are valued? Apply today and help shape the future of enterprise technology with Lenovo!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class.