As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of Honeywell to the Value Added Resellers (authorized partners) and End‑Customers of our area of coverage in Europe, Middle‑East, and Africa. As a team‑player you work together with your colleagues to optimize security solutions for our customers and accelerate and anticipate problem solving.

Honeywell Building Automation

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome‑focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

• The assignment involves telephone, dial‑in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
• Manage and prioritize requests.
• On‑time resolution of complaints.
• Provide expertise on complex application issues.
• Work with a centralized Call Management database on a daily basis.
• Site & customer technical visits for product related activities.
• Cross‑functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
• Build up a Knowledge Base of known applications and bug issues.
• Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e‑mail.

Qualifications

• Engineering degree.
• Fluent English mandatory.
• Experience in support or technical consultancy function.
• Professional experience of IP network.
• Preferably, a relevant experience in the Electronic Security sector.
• A solid knowledge of Microsoft SQL Server and Windows operating systems.
• Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
• Strong capacity to work in a team and to handle situations with Customers that could be potentially tense.
• Be ready for weekend support (once a month full weekend).

We Offer

• Competitive Salary regularly increased based on your performance.
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card).
• Generali Insurance (Accident Insurance).
• Employee Assistance Program – Free and confidential service to help with any difficulties regarding work, life and personal or family matters.
• Access Integrity line – Any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy, and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!