Informacje o stanowisku

• Opportunity to be part of a rapidly expanding global organization with an impeccable reputation
• Pleasant and inspiring working atmosphere
• Professional development and a clear career path
• Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
• Training & development opportunities
• Private healthcare and additional life insurance
• Employee volunteering programs and opportunities
• Bicycle parking
• Inclusion and diversity in practice
• Employee referral program in place
• Competitive salary with cafeteria benefits and bonuses

• Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed
• Perform and verify the implementation of web-based products with customers
• Give guidance, support, and train customers on how to use the products
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
• In progress case handling to meet business requirements

• German & English language at least C1 level
• Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process
• Troubleshooting skills
• Experience working in a B2B environment
• Strong communication, customer service, relationship management, and support skills
• Online advertising or ad product experience
• Being able to “read and understand” web programming languages (such as HTML) would be a plus
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
• Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus

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