Tech Ops Lead

Join us at ZS and lead the technical operations that support our product lifecycle. As a Tech Ops Lead, you’ll guide infrastructure decisions, mentor engineering teams, and ensure reliable, scalable, and secure production environments.

Responsibilities

• Lead and guide technical decision‑making across product development and operational workflows, ensuring solutions are scalable, secure, and performant.
• Own and facilitate technical design discussions, reviewing and approving proposed architectures and implementation approaches.
• Serve as a senior technical advisor for complex issues across CI/CD pipelines, data processing jobs, data lake platforms, and related systems.
• Act as the primary escalation point for recurring defects, systemic issues, and critical production incidents.
• Diagnose and troubleshoot complex technical problems, driving root‑cause analysis and long‑term resolution.
• Partner closely with Product Owners and stakeholders to translate strategic objectives into clear, achievable technical deliverables.
• Ensure technical initiatives align with product roadmaps, operational goals, and organizational standards.
• Review team deliverables to confirm they meet functional requirements, quality benchmarks, and architectural expectations.
• Establish and promote best practices for system monitoring, alerting, and operational visibility.
• Lead efforts to improve workflow reliability through proactive error detection, incident response, and continuous improvement.
• Guide the design and optimization of automation processes to improve efficiency, stability, and developer productivity.
• Support operational excellence by identifying and addressing performance bottlenecks and inefficiencies.
• Enable engineering teams through mentorship, knowledge sharing, and hands‑on technical guidance.
• Support onboarding of new team members by transferring domain knowledge, systems understanding, and best practices.
• Develop and maintain technical playbooks, documentation, and troubleshooting guides to support consistent execution.
• Promote technical excellence, operational resilience, and a culture of continuous learning across the team.

Qualifications

• Proven experience in CI/CD pipelines setup and maintenance (e.g., CloudFormation).
• Hands‑on experience with AWS services (e.g., Glue jobs, Lambda functions, Data Lake management).
• Solid understanding of data warehouse design (e.g., DBT projects, Tableau dashboards).
• Strong troubleshooting skills for technical environments with integrations such as Adobe Analytics and CRM (OCE‑D/OCE‑P) workflows.
• Excellent communication and ability to work with cross‑functional teams.
• Proven leadership experience in driving technical strategies in complex environments.

How You’ll Grow

• Cross‑functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via S‑curves, individual contribution, and role expansions.

Perks & Benefits

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, and collaborative culture empower you to thrive as an individual and global team member.

Hybrid Working Model

We are committed to a flexible and connected way of working. A hybrid model allows you to combine work from home with on‑site presence at client or office locations for the majority of the week.

Travel

Travel is a requirement for client‑facing roles. You should be prepared to travel as needed to strengthen client relationships and gain diverse experiences.

Inclusion and Belonging

We honor the unique identities and experiences of all individuals. ZS is committed to building a diverse and inclusive team that reflects a broad variety of perspectives.

Application Process

To apply, candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required.

Equal Opportunity

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.