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Team Manager with German and English, Gdańsk
Client:
Foundever
Location:
Gdańsk, Poland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1d34add25cb1
Job Views:
51
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
About us:
Join us at Foundever! Foundever is one of the leading companies in business process outsourcing (BPO), digital marketing, growth and talent management, innovative technologies, consulting, and analytics!
Your tasks will involve:
- Leading, managing, overseeing, and supporting a team of Customer Service Agents;
- Ensuring the Team fulfills KPI’s set by clients;
- Facilitating clear and efficient communications;
- Rewarding Agents for best results;
- Participating in the recruitment and induction processes;
This job is for you if:
- You are able to work stationary in Gdańsk;
- You have fluent command of spoken and written German (C1) and English (B2);
- You can effectively manage a team, offer constructive feedback, oversee processes and growth;
- You have excellent manners and high personal standards;
- You are motivated and growth-oriented;
- You are no stranger to MS Office software;
- You think logically, and are good at problem-solving and introducing improvement solutions;
- You have at least 12 months of experience in Customer Service positions. Product Specialist, Trainer, and/or Mentor experience is a plus.
Join us and you will be able to:
- Grow and develop; 92% of our Management started their journey in Customer Care;
- Receive appealing social bonuses (Multisport card, access to private healthcare);
- Work in a great team with an amazing atmosphere.
What else should you know?
- Additional vacation funds or co-financing new glasses is a standard for us; if you are a parent, your children can count on holiday gifts from our company Santa.
- We have internal programs promoting a healthy lifestyle;
- We offer access to broadly developed training platforms. Growth of our employees is important to us.
Do not wait! We are excited to hear from you!
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