Team Manager – P&C Operations (People & Culture)

Join to apply for the Team Manager – P&C Operations (People & Culture) role at ManpowerGroup Talent Solutions

Type: Full-Time | hybrid | Team Leadership Role

Lead HR Operations at Scale – Right Here in Gdańsk

Our client is growing its Global Knowledge Centre in Gdańsk and is seeking a results-oriented Team Manager – P&C Operations to lead a team delivering consistent, compliant, and high‑quality employee lifecycle services.

This is a pivotal opportunity to influence the operational success of People & Culture (HR) services, foster talent, and champion process excellence in an international environment.

About the Role

As Team Manager – P&C Operations, you will oversee a team of HR Operations Specialists and Coordinators responsible for delivering key employee lifecycle services across a designated region or process area. You’ll ensure service accuracy, drive improvements, and collaborate closely with internal stakeholders across the business. This role reports directly to the Head of P&C Operations and combines leadership, coaching, and operational execution.

What Youll Do

• Manage day‑to‑day execution of core P&C services such as onboarding, employee data changes, mobility, offboarding, and contractor administration
• Distribute workload, monitor team performance, and ensure SLA and KPI targets are met
• Oversee accurate, timely processing of HR transactions and resolution of employee queries

Stakeholder Collaboration

• Serve as the main point of contact for in‑country P&C teams, HR Business Partners, and key business stakeholders
• Escalate complex cases, conduct root cause analysis, and ensure follow‑through on resolution
• Collaborate cross‑functionally with Payroll, HRIS, and other Ops Managers to standardize and align practices

People Management & Development

• Coach and mentor team members to support growth, performance, and career development
• Lead engagement activities and promote a high‑performing, inclusive team culture
• Champion change initiatives, tool adoption, and global process rollouts

Compliance & Process Excellence

• Ensure services comply with labor laws, data protection, and internal controls
• Keep process documentation, SOPs, and knowledge assets accurate and up to date
• Contribute to continuous improvement, harmonization, and service excellence

What You Bring

Key Skills and Tools

• Fluent in English (spoken and written)
• Proficient in SAP SuccessFactors and ServiceNow
• Exceptional attention to detail, organizational skills, and problem‑solving ability
• Customer‑first mindset combined with analytical thinking and process focus

Professional Profile

• 5+ years of experience in HR operations or shared services, including employee lifecycle activities
• 2+ years in a team lead or people management role
• Deep understanding of HR systems, SOPs, and compliance standards
• Experience with labor law in European countries is a plus
• Proven track record in process optimization and standardization

Education & Background

• Bachelor’s degree in HR, Business Administration, or related field
• Experience in international, matrixed organizations is an asset
• Leadership style marked by empathy, clarity, and accountability

What Client Offers

As part of our client’s Gdańsk‑based Global Knowledge Centre, you’ll enjoy:

• Hybrid work model – combine remote flexibility with a modern office in the heart of Gdańsk
• Private medical care – comprehensive healthcare coverage for your wellbeing
• Life insurance package – additional security for you and your loved ones
• Sports card – access to Multisport or an equivalent program to keep you active
• Additional days off – enjoy wellbeing days to rest and recharge
• Employee referral program – be rewarded for bringing great talent into the team
• Learning & development platforms – access to ongoing education and upskilling opportunities
• Friendly and inclusive work culture – be part of a team that values collaboration and diversity
• Modern office environment – good coffee, chillout zones, and a space designed for focus and creativity
• Discounts on the purchase or rental of cars
• Extra reimbursement for purchasing new corrective glasses
• Funding for language courses, training programs, and university studies

Ready to Lead P&C Operations with Excellence? Apply Today

Join a growing, people‑centric HR operations team and help shape the future of service delivery – from Gdańsk to the globe.