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Team Leader with Swedish/Danish/Finnish/Norwegian
  • Warszawa
Team Leader with Swedish/Danish/Finnish/Norwegian
Warszawa, Warszawa, Mazowieckie, Polska
Grafton Sp. Z o.o.
10. 10. 2025
Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:





ROLE:

Team Supervision and Performance Monitoring:

  • Oversee daily work and attendance of call center associates in compliance with organizational policies and legal requirements.
  • Ensure services delivered meet contractual Key Performance Indicators (KPIs) and financial expectations.


Employee Coaching and Development:
  • Conduct regular coaching sessions (minimum weekly) to support employees in achieving performance metrics.
  • Identify performance issues, create improvement plans, and implement corrective actions.


Handling Escalated Customer Calls:
  • Act as a subject matter expert to manage and resolve escalated customer issues effectively.


Communication and Team Meetings:
  • Organize team meetings to facilitate communication and information sharing.
  • Provide an open forum for team input and feedback.












WYMAGANIA:

PROFILE:
  • Experience in team management - as a Team Leader, Coordinator or Supervisor
  • Experience in international organization, connected to customer service, contact center or other BPO
  • Fluency in both English (B2 and above) and Swedish/Danish/Finnish/Norwegian (C1/C2)
  • Strong communication skills, both written and verbal.
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
  • Ability to mentor, coach and provide direction to a team of employees.




OFERUJEMY:

OFFER:
  • Willingness to work a flexible schedule 5 days weekly on rotation Monday-Sunday between 7am-8:30pm from our office in Warsaw
  • Comprehensive training programs
  • Health and wellness benefits, including medical insurance with Luxmed
  • Flexible work schedules
  • Career growth opportunities within a global organization.
  • An inclusive culture that values diversity


  • Praca Warszawa
  • Team leader Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


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