Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:





ROLE:

Team Supervision and Performance Monitoring:

• Oversee daily work and attendance of call center associates in compliance with organizational policies and legal requirements.
• Ensure services delivered meet contractual Key Performance Indicators (KPIs) and financial expectations.

• Conduct regular coaching sessions (minimum weekly) to support employees in achieving performance metrics.
• Identify performance issues, create improvement plans, and implement corrective actions.

• Act as a subject matter expert to manage and resolve escalated customer issues effectively.

• Organize team meetings to facilitate communication and information sharing.
• Provide an open forum for team input and feedback.

• Experience in team management - as a Team Leader, Coordinator or Supervisor
• Experience in international organization, connected to customer service, contact center or other BPO
• Fluency in both English (B2 and above) and Swedish/Danish/Finnish/Norwegian (C1/C2)
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Ability to mentor, coach and provide direction to a team of employees.

• Willingness to work a flexible schedule 5 days weekly on rotation Monday-Sunday between 7am-8:30pm from our office in Warsaw
• Comprehensive training programs
• Health and wellness benefits, including medical insurance with Luxmed
• Flexible work schedules
• Career growth opportunities within a global organization.
• An inclusive culture that values diversity

Warszawa - Oferty pracy w okolicznych lokalizacjach