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Team Leader with German Language, Kraków

Client:

Majorel Poland Global

Location:

Kraków, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6647db6d2823

Job Views:

13

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Team Leader with German Language at Majorel/Teleperformance

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.

About your future role

You are a servant leader with strong people leadership and an employee development mindset. In your role, you will be working with a variety of managerial tasks. As a member of the Nordic Special Services management team, you will take part in planning and executing activities important for the whole area and for your team.

Some of your responsibilities include:

• Management of the team and your direct team members
• Setting direction, targets and prioritization for the team and its individual team members
• Make it possible to achieve targets and support the team by removing obstacles and support the team in interactions with internal & external stakeholders
• Ensure the right staffing levels, placement of resources and tasks within the overall team
• Drive training for the personnel and find the best fit for the team and individuals
• Planning and organizing daily work tasks in the own team, managing through “weekly” governance meetings and empowerment
• Competence development & Coach and develop personnel
• Change Management
• Driving performance & improvements in own responsibility area and creating a performance management culture for the team
• Stakeholder Management & Networking
• Ensure team contributes to other functions, Special Services Nordic and supports overall Nordic strategy & business goals
• Participate in Special Services Nordic Management team meetings, support other Managers and contribute positively so that Special Services reach its targets successfully

Qualifications

Skills, motivation and that little personal twist make you succeed Your professional skills and experience form most of your qualifications, but your personality also makes the difference at our organisation. You have a positive, humorous attitude with a strong drive to make a difference.

You are known as a team builder with the ability to ensure high employee satisfaction. As we are a European organization you feel comfortable having colleagues from other countries.

Your qualifications include:

• Fluent in German and English (speaking and writing). Additional language is a plus
• Good people leadership skills; leadership experience is a must
• Positive mindset and ability to inspire and lead the team
• Customer service skills with commercial mindset
• Analytical skills and ability to create insights; flair with numbers and MS Excel
• Process and organization skills
• Good communication skills in English (Fluent written and verbal); ability to work with people from different cultural and language backgrounds
• Minimum bachelor’s degree in business or similar
• Preferably work experience from financial sector, payment industry
• Experience from Dispute handling (major international card schemes) will be positive

Additionally, we offer next benefits:

• Hybrid working option
• Mobile phone/Internet subsidy
• Trainings and courses
• Sports benefits
• Entertainment events for employees
• Medical insurance
• Pension scheme (PPK)
• Competition Award
• Life, accident & critical illness Insurance
• Paid Sick Leave
• Referral bonus
• 20/26 days of holiday

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