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Job Title:Team Leader with German in the automotive industryJob DescriptionThe Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**Essential Functions/Core Responsibilities*** **Lead with Impact:** Oversee day-to-day activities of **German-speaking advisors**, ensuring they adhere to company policies and legal requirements.* **Performance Coach:** Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance.* **Resolve Challenges:** Identify performance issues and develop effective improvement plans, including corrective actions when necessary.* **Meet Customer Expectations:** Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction.* **Communication Champion:** Keep your team updated on expectations and company news through regular meetings and open forums.* **Team Organizer:** Plan and organize team activities and meetings, fostering a collaborative and communicative environment.* **Continuous Learner:** Stay updated on internal processes and attend management training to further your development.* **Value Advocate:** Lead by example, promoting Concentrixs values and being a dedicated advocate for your team. **Candidate Profile*** **Educational Background:** Associates degree in related field and previous experience in a similar position.* **BPO Experience:** Previous experience in the **BPO/ Call Center sector** is a must.* **Leadership Skills:** You have the talent to motivate and coach team members to reach their goals.* **Resilience:** Thrive under pressure and see tasks through to completion.* **Communication Pro:** Strong verbal and written communication skills in **German (C1/C2)** and **English (B2/C1).*** **Multi-tasking Leader:** Ability to lead a team in handling multiple priorities and meeting deadlines.* **Remote Work Ready:** Comfortable and willing to work remotely on various shifts.Location:POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:English (Required), German (Required)Time Type:Full time2026-04-28**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, were Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the worlds best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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