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Join Our Team as a Team Leader with German! Are you a dynamic leader with a passion for coaching and team development? As a Team Leader at Concentrix, you will oversee a dedicated team of associates, ensuring excellence in customer service and achieving performance and sales goals. Your role will involve fostering a positive work environment, driving results, and promoting our core values. If youre ready to take on the challenge and make a difference, we invite you to apply and grow with us! Responsibilities Supervise a Team: Oversee daily activities and attendance of call center associates, ensuring compliance with company policies and legal requirements. Coach and Develop: Regularly coach team members to meet performance goals and metrics, addressing any issues promptly with action plans and corrective measures. Meet Targets: Ensure customer service meets KPIs, sales goals, and financial expectations. Communicate Clearly: Set clear expectations, provide timely updates, and handle escalated customer calls when necessary. Foster Team Spirit: Lead team meetings for open communication and organize team activities. Stay Informed: Keep up-to-date with company processes and complete necessary training. Embody Values: Advocate for team members and promote Concentrix values through actions and attitude. Candidate Profile Education & Experience: Associates degree and 6 months in a similar role; sales or call center experience preferred. Language Skills: Proficient in German (C1) and English (B2). Leadership & Development: Motivated to coach and develop team members; strong under pressure. Communication: Excellent written and verbal skills. Team Management: Skilled in multitasking, prioritizing, and meeting deadlines. Technical Savvy: Technical knowledge is a plus. Availability: Willingness to work daily in Katowice, following the German calendar. What We Offer Comprehensive benefits package, including access to MyBenefit system, private healthcare ( Luxmed ), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract.