Informacje o stanowisku

We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.

• Driving the quality and quantity of outputs from all assigned customer associates.
• Ensuring customer associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver the best results.
• Control of deployment times (e.g. duty roster, breaks).
• Productivity: target achievement regarding operational, project-specific key figures.

• Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
• Performance management and maintaining adherence to required standards, processes, and workflows.
• Follow-up and control of quality assurance.
• Conducting employee reviews.

• Maintaining project documentation and the associated tools.
• Planning and follow-up (reviews) of training courses for customer associates.
• Organising and implementation of team meetings and briefings.
• Preparing of required reports and presentations.

• German or French C1+ level is a must.
• English B2/C1.
• Customer-oriented thinking and attitude.
• Excellent organizational and communication skills.
• Very good analytical and critical thinking.
• Service-oriented, appreciative, and respectful attitude.
• Good understanding of relationships and strong relations building skills.
• Experience in a position of responsibility (Deputy Team Leader / Supervisor role).
• Availability for 4 weeks of training abroad.

• Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support.
• An extra day off for voluntary activities close to your heart.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to become one of the Internal Trainers.
• A multinational environment with strong ties to UK business culture.
• LuxMed medical healthcare and Generali group insurance.
• Multisport Plus / Classic or MultiKafeteria benefit systems.
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

Kraków - Oferty pracy w okolicznych lokalizacjach