Team Leader – Service Operations

McKinsey & Company seeks a Team Leader – Service Operations to drive client impact through operational excellence and people development in the Service Operations Center of Competence (SO CoC).

Responsibilities

• Collaborate with the SO CoC team to address complex client issues and develop proprietary tools and benchmarking databases.
• Manage daily operational workflows and meet utilization targets for the SO CoC Poland team.
• Provide mentorship, participate in evaluations, and create development opportunities for team members.
• Serve as a thought partner to consultants and clients, delivering strategic guidance and identifying growth opportunities.
• Contribute to internal knowledge strategy, practice events, and strategic initiatives.
• Maintain an area of expertise with 30‑35% capacity, supporting clients on critical operational challenges.

Qualifications

• Graduate degree; advanced degree in business, economics, or MBA preferred.
• At least 2 years of experience in team management and knowledge management.
• Proven ability to manage teams or deliver complex projects internationally or regionally.
• Strong stakeholder management skills in diverse cultural settings.
• Experience coaching and mentoring diverse team members.
• Track record of developing sustainable tools, solutions, or assets.
• Familiarity with Service Operations and the business implications.
• High initiative and accountability, proactive behavior and responsibility ownership.
• Excellent problem‑solving, analytical, quantitative, and innovative skills.
• Professional conduct, high work standards, maturity in interactions.
• Proficiency in written and verbal English.

Benefits

• Continuous learning through structured programs and a culture of feedback.
• A voice that matters – impact your ideas from day one.
• Global community of over 65 countries and 100+ nationalities.
• Competitive salary plus comprehensive benefits for you and your family.

Employment details

Seniority level: Mid‑Senior; Employment type: Full‑time; Location: Wrocław office; Job functions: Consulting, Finance, Human Resources; Industries: Financial Services, Human Resources Services.