Informacje o stanowisku

Kemira is a global leader in sustainable chemistry for water-intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day.

At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference.

We are now looking for IT Service Desk Team Leader with a strong leadership background to join Kemira IT Services in Gdańsk, Poland. Kemira IT is an organization of process development and solution experts responsible for developing and maintaining cutting-edge IT solutions worldwide. We offer an interesting development possibility for you who wish to widen your competencies in a challenging global business environment and join a global virtual service desk team. Take the exciting opportunity to join our motivated and ambitious team of experts and make your own mark.

Kemira’s Business Service Center in Gdańsk, Poland is a multifunction service center with customer service, procurement, finance and administration, and IT operations. It is a dynamic and multicultural center that values openness, cooperation, and partnership. This is a hybrid role.

In this role you will be responsible for:

• Solid line management for EMEA Service Desk team.
• Ensuring effective communication between the team and stakeholders.
• Coordinating knowledge sharing process.
• Coordinating and implementing continual service improvement items.
• Developing EMEA Service Desk team through:
• Target setting, follow-up, and yearly evaluation.
• Active support for team members.
• Employee personal development.
• Coordinating the Incident Management process, ensuring timely resolution of incidents in accordance with Service Level Agreements (SLAs).
• Participating in the daily work of the EMEA Service Desk team.

What you’ll bring to the team:

• Experience in guiding and mentoring teams.
• Excellent communication and interpersonal skills.
• Strong technical background in: Microsoft Windows, ServiceNow, Microsoft Azure.
• Fluent written and spoken English.
• Proven ability to understand and address end user concerns.
• Ability to work in a virtual team within a global organization.

What you can expect from us:

• Meaningful job in a highly motivated and skilled team in a truly global organization.
• Possibility to develop your own skillset and expertise (Microsoft Windows, ServiceNow, Microsoft Azure).
• Working environment that embraces safety, sustainable future & environment and people.
• Great office location.
• High company standards and culture.

Ready to create better every day? Join Kemira!

Please apply with CV no later than 24th of January 2024 at kemira.com/careers.

Gdańsk - Oferty pracy w okolicznych lokalizacjach