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Team Leader in Service Administration, Warsaw

Client:

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

946cb1976372

Job Views:

16

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Our Opening and Your Responsibilities

Due to the growth of our Service Administration team, we are looking for a new Team Leader.

The person in this role will be responsible for leading the team and cooperating with stakeholders from different countries at all levels of the organization.

• Lead a service administration team of 10+ direct reports responsible for one of the process areas.
• Hire, train, motivate, and develop team members, including setting goals, measuring, and documenting performance.
• Ensure high quality and timeliness of the tasks delivered by the team.
• Monitor team performance, productivity, and quality; take improvement actions if required.
• Assure the right back-up structure, create and keep up-to-date documentation for all processes assigned to the team.
• Ensure that work in the team is evenly distributed (well trained, clear guidelines).
• Provide high-quality reporting on workload and operational problems, with a proactive approach to problem-solving.
• Build and maintain strong relationships with the stakeholders.
• Prepare statistics and reports related to service administration.
• Support and contribute to the ongoing improvement of internal procedures and methods of work.

What You Need to Succeed

• At least 1 year of experience in a similar position (leading a team).
• Fluency in English - C1 level .
• Knowledge of SAP or other ERP system .
• Ability to motivate teams and ensure high performance.
• Quick perception and attention to detail.
• High customer orientation and focus on service quality.
• Experience in an international work environment, preferably in SSC/BPO organization, with back-office processes.

Our Offer to You

• Contract of employment - umowa o pracę (we want you to join us for a long run ;))
• Possibility to work in an international environment with a multicultural team.
• Annual bonus.
• Medicover medical care with a basic dental package.
• Possibility to extend medical care to the Damian Medical Center.
• Possibility to extend medical care to family members.
• Life insurance with possible extension for your family members.
• Festive benefits paid in April and December.
• Medicover sport card.
• Language courses.
• Paid employee referral program.
• Fruity Wednesdays.
• Cultural events for employees and families.
• Space for your initiatives, charity & CSR actions.
• Supporting your development through a vast training offer.
• Discounts for meals and beauty products at our Business Park.
• Diverse and inclusive workplace.

Warszawa - Oferty pracy w okolicznych lokalizacjach