Evionica develops advanced, mission-critical aviation software solutions used by airlines, flight schools, and ground handling companies worldwide. Our portfolio includes three main product lines: CBT (Computer-Based Training), Weight & Balance, and BestPilot – all supported by our Customer Success team.
We’re looking for an experienced and energetic Team Leader for Customer Success to lead a team and ensure an exceptional experience for our customers. You will lead a growing team of six (including yourself).
Key Responsibilities
Technical Support
- Manage onboarding, migrations, and SLA delivery
- Oversee customer inquiries and problem resolution
- Maintain and expand the knowledge base
- Collaborate with Product and Sales teams to improve customer satisfaction
Key Account Management
- Conduct product demos and training sessions
- Build and maintain long-term client relationships
- Identify upsell opportunities and gather customer feedback
- Support renewals and retention initiatives
Leadership
- Coach, motivate, and develop team members to achieve their goals
- Monitor key performance indicators (KPIs) and continuously optimize team performance
- Act as the voice of the customer across the organization, influencing product and business decisions
Requirements
- Experience leading a Customer Success or Support team (preferably in a SaaS environment)
- Excellent communication and relationship-building skills
- Experience in process improvement and performance tracking
- Working knowledge of HubSpot and Excel
- English at B2 level or higher
- High energy, motivation, and problem-solving attitude
Nice To Have
- Aviation industry background (ATO, AOC, or Ground Handling experience)
Why Evionica
- Work with international aviation customers and innovative digital products
- Join a fast-growing SaaS company in the aviation technology sector
- Collaborate with a passionate, remote-first team
- Opportunity to shape Customer Success strategy and build a strong team culture
