Responsible for managing a team of customer service representatives or technical support agents. Ensure the team meets performance targets and provides high-quality service.

Key Responsibilities

• Supervise daily operations of the customer support team.
• Monitor team performance and ensure targets are met.
• Provide coaching and training to team members.
• Handle escalated customer complaints.
• Generate reports on team performance and process improvements.

Required Skills

• Leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and motivational skills.
• Ability to analyze performance data and implement improvements.
• Experience with CRM and workforce management tools.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Human Resources Services