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T Hub - Service Telco Engineer Miejsce pracy: Warszawa Technologies we use Operating system Windows About the project Have you ever asked yourself whether youd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, theres one answer - YES! T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group. Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation. Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity. Your responsibilities High level responsibility overview: Execution of Incident, Request, Problem, Change Management processes. Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization) Documentation of High Level E2E service architecture (service chain), including responsibility split Regular updates of Knowledge Base, On-Call procedures, Expert Advices. Technical contact person for internal and external partners and Customers in the area of responsibility. Support for SLA/OLA & ITIL processes development and Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer). Support for a new demands / projects – to achieve operational readiness before commercial service launch. Daily tasks overview: Analysis of customer incidents using various network tools (e.g. ELK/Protocol Analyzer) Analysis of service behavior based on available monitoring and performance counters Handling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager) End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting) End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation process Processing of orders / changes via ticket-systems (SM / CRM tools) Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence) Our requirements Basic - Mobile Network topology and services understanding (2/3/4/5G) Basic - Cloud Solutions background – client side – good to understand AWS deployments/integration Medium - ePC background – knowledge about: APN, DNS, Radius, Diameter Medium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration routing check, network issue troubleshooting, support of Wireshark analyzing On-call support ability – up to 5 times per year (1 week on-call) Maintenance during nightshift – up to 6 times per year Business trips ability – up to 4 times a year Accountable approach for a service availability, quality Collaboration in international environment What we offer Employment contract Additional day off on the occasion of birthdays/namedays Medical package and life insurance Benefit platform - you choose what you benefit from Access to training platforms to improve your knowledge I know Talent - training or money for referring friends to work ! Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about below Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance flexible working time corporate products and services at discounted prices integration events mobile phone available for private use no dress code parking space for employees extra social benefits sharing the costs of tickets to the movies, theater holiday funds birthday celebration sharing the costs of a streaming platform subscription employee referral program charity initiatives extra leave Benefit Platform T-Mobile Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. Youll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means youll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career. Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".