Informacje o stanowisku

technologies-expected :

• AWS

• Have you ever asked yourself whether youd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, theres one answer - YES!
• T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

• Execution of Incident, Request, Problem, Change Management processes.
• Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization)
• Documentation of High Level E2E service architecture (service chain), including responsibility split
• Regular updates of Knowledge Base, On-Call procedures, Expert Advices.
• Technical contact person for internal and external partners and Customers in the area of responsibility.
• Support for SLA/OLA & ITIL processes development and
• Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer).
• Support for a new demands / projects – to achieve operational readiness before commercial service launch.
• Analysis of customer incidents using various network tools (e.g. ELK/Protocol Analyzer)
• Analysis of service behavior based on available monitoring and performance counters
• Handling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager)
• End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting)
• End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation process
• Processing of orders / changes via ticket-systems (SM / CRM tools)
• Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence)

• Basic - Mobile Network topology and services understanding (2/3/4/5G)
• Basic - Cloud Solutions background – client side – good to understand AWS deployments/integration
• Medium - ePC background – knowledge about: APN, DNS, Radius, Diameter
• Medium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration routing check, network issue troubleshooting, support of Wireshark analyzing
• On-call support ability – up to 5 times per year (1 week on-call)
• Maintenance during nightshift – up to 6 times per year
• Business trips ability – up to 4 times a year​
• Accountable approach for a service availability, quality
• Collaboration in international environment

• Employment contract
• Additional day off on the occasion of birthdays/namedays
• Medical package and life insurance
• Benefit platform - you choose what you benefit from
• Access to training platforms to improve your knowledge
• I know Talent - training or money for referring friends to work ?!
• Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about below

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave
• Benefit Platform

Warszawa - Oferty pracy w okolicznych lokalizacjach