T Hub - Service / Telco Engineer ( B2C & IOT)​

Operating system

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

You will work closely with IoT Operations team in Germany responsible for operational aspects of the Deutsche Telekom M2M/IoT network.

The task of the Service Quality Engineer is the service engineering in the context of the end-to-end responsibility for "Business Market" Europe/World-wide over the entire M2M/IoT service chain and the complete life cycle up to the transfer point with the business.

• Vendor management – collaboration in multivendor environment - supporting vendors with task prioritization and change execution, escalation handling. Assessment of vendor quality and performance.
• Change advisory board member - Coordination of multiple changes to achieve the highest possible service availability and performance,
• Execution or support of Incident, Problem, Change Management processes.
• Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, …)
• Documentation of High Level E2E service architecture (service chain)
• Regular updates of Knowledge Base, On-Call procedures, Expert Advices.
• Technical contact person for SOC, other internal units, external Vendors and Customers
• Support for SLA/OLA & ITIL processes development and
• Support for E2E monitoring planning & optimization (Sigos/GlobalRoamer).
• Support for a new demands / projects – to achieve operational readiness before commercial service launch.

• Employment contract
• Additional day off on the occasion of birthdays/namedays
• Medical package and life insurance
• Benefit platform - you choose what you benefit from
• Access to training platforms to improve your knowledge
• I know Talent - training or money for referring friends to work !
• Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about below

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave
• Benefit Platform

• Let’s meet to better understand each others expectations.
• Hiring Manager will receive your application after meeting.
• Technical meetings with the Hiring Manager and/or team.
• Time to decide!

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