Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
responsibilities :
Dealing with tickets as a 1st Level Support
Communicating with customers (by email and phone calls)
Ensuring support standards and quality of the service
Identifying deficiencies and recommending solutions
Sharing your knowledge within the team and between the teams
Along with that, you will be part of an international team, which means participation in team meetings
Writing a project documentation (job description, use-cases, instructions)
Providing a first contact ticket resolution based on working instructions
ITIL Tasks
Incident Management
Problem Management
requirements-expected :
Excellent written and verbal communication skills in German and English (at least B2+)
Hands on experience with PC and Internet
Willingness to learn
Would be your plus: Experience with ITIL Working experience in the 1st Level of Support
offered :
Employment contract
Additional day off on the occasion of birthdays/namedays
Medical package and life insurance
Benefit platform - you choose what you benefit from
Access to training platforms to improve your knowledge
I know Talent - training or money for referring friends to work !
Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about below
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
corporate products and services at discounted prices
integration events
mobile phone available for private use
no dress code
parking space for employees
extra social benefits
sharing the costs of tickets to the movies, theater
holiday funds
birthday celebration
sharing the costs of a streaming platform subscription
