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T Hub - Service Desk Specialist (1st line) with German
  • Warsaw
T Hub - Service Desk Specialist (1st line) with German
Warszawa, Warsaw, Masovian Voivodeship, Polska
T-Mobile
15. 3. 2025
Informacje o stanowisku

about-project :


  • Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
  • Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

responsibilities :


  • Dealing with tickets as a 1st Level Support
  • Communicating with customers (by email and phone calls)
  • Ensuring support standards and quality of the service
  • Identifying deficiencies and recommending solutions
  • Sharing your knowledge within the team and between the teams
  • Along with that, you will be part of an international team, which means participation in team meetings
  • Writing a project documentation (job description, use-cases, instructions)
  • Providing a first contact ticket resolution based on working instructions
  • ITIL Tasks
  • Incident Management
  • Problem Management

requirements-expected :


  • Excellent written and verbal communication skills in German and English (at least B2+)
  • Hands on experience with PC and Internet
  • Willingness to learn
  • Would be your plus: Experience with ITIL Working experience in the 1st Level of Support

offered :


  • Employment contract
  • Additional day off on the occasion of birthdays/namedays
  • Medical package and life insurance
  • Benefit platform - you choose what you benefit from
  • Access to training platforms to improve your knowledge
  • I know Talent - training or money for referring friends to work !
  • Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about below

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • flexible working time
  • corporate products and services at discounted prices
  • integration events
  • mobile phone available for private use
  • no dress code
  • parking space for employees
  • extra social benefits
  • sharing the costs of tickets to the movies, theater
  • holiday funds
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • employee referral program
  • charity initiatives
  • extra leave
  • Benefit Platform

  • Praca Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


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