T Hub - Service Desk Specialist (1st line) with German

86_4468376

Obowiązki

• Dealing with tickets as a 1st Level Support
• Communicating with customers (by email and phone calls)
• Ensuring support standards and quality of the service
• Identifying deficiencies and recommending solutions
• Sharing your knowledge within the team and between the teams
• Along with that, you will be part of an international team, which means participation in team meetings
• Writing a project documentation (job description, use-cases, instructions)
• Providing a first contact ticket resolution based on working instructions
• ITIL Tasks
• Incident Management
• Problem Management

Wymagania

• Excellent written and verbal communication skills in German and English (at least B2+)
• Hands on experience with PC and Internet
• Willingness to learn
• Would be your plus: Experience with ITIL Working experience in the 1st Level of Support

Oferujemy

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Źródło: T-mobile/Praca