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T Hub - Service Desk Specialist (1st line) with German
  • Warszawa
T Hub - Service Desk Specialist (1st line) with German
Warszawa, Warszawa, mazowieckie, Polska
T-Mobile Polska S.A.
12. 3. 2025
Informacje o stanowisku

T Hub - Service Desk Specialist (1st line) with German



86_4468376

Obowiązki

  • Dealing with tickets as a 1st Level Support
  • Communicating with customers (by email and phone calls)
  • Ensuring support standards and quality of the service
  • Identifying deficiencies and recommending solutions
  • Sharing your knowledge within the team and between the teams
  • Along with that, you will be part of an international team, which means participation in team meetings
  • Writing a project documentation (job description, use-cases, instructions)
  • Providing a first contact ticket resolution based on working instructions
  • ITIL Tasks
  • Incident Management
  • Problem Management

Wymagania

  • Excellent written and verbal communication skills in German and English (at least B2+)
  • Hands on experience with PC and Internet
  • Willingness to learn
  • Would be your plus: Experience with ITIL Working experience in the 1st Level of Support

Oferujemy

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Źródło: T-mobile/Praca

 

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