T Hub - Service Desk Specialist (1st line) with German
86_4468376
Obowiązki
- Dealing with tickets as a 1st Level Support
- Communicating with customers (by email and phone calls)
- Ensuring support standards and quality of the service
- Identifying deficiencies and recommending solutions
- Sharing your knowledge within the team and between the teams
- Along with that, you will be part of an international team, which means participation in team meetings
- Writing a project documentation (job description, use-cases, instructions)
- Providing a first contact ticket resolution based on working instructions
- ITIL Tasks
- Incident Management
- Problem Management
Wymagania
- Excellent written and verbal communication skills in German and English (at least B2+)
- Hands on experience with PC and Internet
- Willingness to learn
- Would be your plus: Experience with ITIL Working experience in the 1st Level of Support
Oferujemy
Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.
Youll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.
Źródło: T-mobile/Praca