Informacje o stanowisku

T Hub – Junior Service Desk Specialist (1st Line) with German Miejsce pracy: Warszawa Technologies we use Operating system Windows Linux About the project We are looking for a Service Desk Specialist to join the Global Application Service Desk (gASD). You will act as the first point of contact for users worldwide, providing high-quality IT support using ITIL-based processes. Your responsibilities Handle incoming tickets as 1st Line Support. Communicate with customers via phone and email. Resolve first-contact incidents using provided instructions. Ensure high service standards and support quality. Identify gaps and propose improvements. Create project documentation including use cases and instructions. Participate in team meetings within an international environment. Support Incident and Problem Management processes Availability for occasional on-call phone duty may be required Our requirements Excellent written and spoken German and English (minimum B2). Practical experience using PC and Internet tools. Willingness to learn and expand IT competencies. Optional ITIL knowledge. Experience in 1st Line Support. What we offer Friendly and open work environment. Competitive salary and additional benefits. Strong development opportunities within T-Mobile/T-Hub. Access to training platforms and modern technologies. Remote work from anywhere in Poland. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance flexible working time corporate products and services at discounted prices integration events mobile phone available for private use no dress code parking space for employees extra social benefits sharing the costs of tickets to the movies, theater holiday funds birthday celebration sharing the costs of a streaming platform subscription employee referral program charity initiatives extra leave Benefit Platform Recruitment stages Let’s meet to better understand each others expectations. Hiring Manager will receive your application after meeting. Technical meetings with the Hiring Manager and/or team. Time to decide! T-Mobile Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. Youll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means youll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career. Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

Warszawa - Oferty pracy w okolicznych lokalizacjach