Systrack SME Engineer

Expected

Operating system

YOUR ROLE

In the Experience Management Office (XMO), Systrack SME is tasked with expertly managing and optimizing SysTrack. This role focuses on monitoring and enhancing employees digital experiences by configuring, maintaining, and utilizing this tool to collect detailed data on digital work environment performance. The SME identifies issues affecting user experience and provides actionable insights to boost overall productivity and satisfaction.

• Configure and optimize SysTrack to support business requirements and ensure accurate monitoring of the digital work environment.
• Continuously fine‑tune SysTrack settings to enhance data quality, performance insights, and user experience visibility.
• Troubleshoot SysTrack‑related issues and provide support to end users, ensuring minimal disruption and timely resolution.
• Monitor the health and performance of existing devices to proactively identify and address issues affecting employee experience.
• Document processes, create knowledge articles, and automate repetitive tasks to improve operational efficiency and consistency.
• Collaborate with internal teams to translate SysTrack insights into actionable improvements for productivity, system stability, and user satisfaction.

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska