Identify the root cause of problems before they have a major impact upon business process and communicate these with relevant stakeholders for resolution
Reduce the reliance on manual intervention for tasks via creation of tools and automation scripting
Actively participate in our left shifting strategy via new tools, automations, processes, and self-service functions to empower business units and other IT Teams
Delivery of stable and performant applications and cloud operations practices
Provide effective monitoring of the commerce platform and internal applications
Be actively involved in developing and optimising processes to create efficiencies in daily BAU activities
Reporting on key technology platform metrics to management
Ensure training materials and technical documentation on new and/or existing features are kept up to date
Cross train peers, provide guides and technical documentation for other support teams
Perform daily application releases to both online and internal systems with clear communication to stakeholders on status of changes
requirements-expected :
Proven experience in an Online Systems / Web Application / Operations Support / Software Development role
ITIL Foundations preferred
MSSQL experience and T-SQL query language
A working understanding of PowerShell or equivalent scripting language
A working understanding of Windows server environment management
Knowledge of Networking and Communications
A working understanding of Deployment Pipelines with multi endpoint agents
A working understanding of GITs and Repo use
Experience with APM Monitoring, alerting and dashboarding
Strong grasp of Automation toolsets
Knowledge of best practices and IT Operations in an always-up, always available services
Exposure to Microsoft IIS Server 7.0 and above
Exposure to Microsoft Server Operating System and services
Microsoft software development technologies - .NET
Exposure to SDLC (Software Development Life Cycle) practices
Driven Individual, positive attitude and ability to self-learn
offered :
A chance to join a global IT team working on exciting and challenging projects
Work with an international, diverse and talented team
