We are looking for a Systems Administrator who is motivated, an initiative-taker, efficient, and able to be productive from Day 1. As an ideal candidate, you will have experience providing IT support in distributed, cloud-heavy environments.

Systems Administrator

25-0677

Obowiązki/Key Responsibilities

• Serve as a first point of contact for customers seeking technical assistance by phone, email, Teams chat messages, the IT Helpdesk Ticketing System or in-person.
• Routine daily office IT operational support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel
• Shared maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Install and configure new Windows and Mac laptops.
• Follow-up and update customer ticket status and information
• Procurement of IT equipment and accessories and coordination of shipping as needed.
• End-user account management with Active Directory and MS/Azure Entra ID.
• Provide guidance and explain policies and procedures to end-users.

Wymagania/Experience requirements / Qualifications:

• Excellent customer service skills
• Strong knowledge and experience of LAN and Wi-Fi networking, network printers, laptop/workstation hardware and network troubleshooting.
• In-depth knowledge of Windows 10/11 and Mac OS software installation
• Experienced Linux administrator level knowledge.
• Experienced in a primarily SaaS environment. Office365, CrowdStrike, Druva, Zoom, Mimecast, SharePoint/OneDrive, Intune, Kandji or equivalent cloud software.
• Collaborative attitude to help other colleagues and departments with technical problems.
• Fluent in English, verbally and written.

• French fluencyNice to have Skills.
• International office communications and project management experience.
• Data management and governance principles.
• Familiar with GDPR privacy standards and controls.