technologies-expected :

responsibilities :

Provide first-level support for hardware, software, and network issues.
Respond to and resolve IT support requests via phone, email, or in-person.
Diagnose and troubleshoot technical problems, escalating more complex issues to senior staff when necessary.
Install, configure, and maintain computer systems, software, and peripherals.
Maintain accurate records of support requests and resolutions using our ticketing system.
Collaborate with other IT team members to implement and improve IT processes and procedures.
Provide training and support to end-users on various IT systems and applications.
Stay up-to-date with the latest technology trends and advancements.
Manage IT equipment procurement, including researching and purchasing new hardware and software.
Track the issuance and return of IT equipment to employees.
Coordinate with courier services to send and receive IT equipment for remote employees and manage returns to the office.
Prepare and support strategic online broadcasts and presentations.

requirements-expected :

Proven experience as an IT Support Specialist or in a similar role.
Strong knowledge of Windows and Mac operating systems, Office 365.
Experience with Windows Server 2019/2022, Active Directory, ESET, Exchange 2019, and Microsoft 365.
Familiarity with network concepts, including TCP/IP, DNS, and DHCP.
Experience with troubleshooting hardware and software issues.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Relevant certifications are a plus.
Proficiency in Ukrainian and English (intermediate+ level).

offered :

The award-winning product (a Leader in Gartner Quadrants) to be proud of;
A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
Culture of genuine care, ownership, dedication, and high standards (learn more here);
A vibrant corporate life: enjoy the opportunity to explore your teammates cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
Caring for your health: Creatio offers several options for medical insurance together with our medical partner
Creatio offers all team members competitive pay;
Paid leave options for life-qualifying events, sicknesses, etc;
Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

benefits :