We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.
The ideal candidate should also have a good record of building solid relationships with clients and be a good team player
The candidate should be willing to work in a flexible hybrid model from an office located in Kraków. For candidates based in Kraków: 2-3 days per week in the office. For candidates outside Kraków: 2-3 days per month in the office + 1-2 weeks of onboarding onsite.
responsibilities :
Resolve technical queries and communicate solutions to clients on a daily basis via various tools
Manage and work with the queues and case tracking system to effectively triage and resolve complex client application issues
Work in line with Service Level Agreements (SLAs) to ensure timely and accurate responses
Gather necessary information from clients to solve queries or to pass to the development team
Prioritize and handle service requests within predetermined SLAs
Participate in meetings and calls with business clients
Flexibility to work in shifts
requirements-expected :
Experience with SQL, including writing queries (e.g., SELECT, INSERT, UPDATE, DELETE), troubleshooting database issues, understanding relational concepts (joins, indexes, constraints), and ensuring data integrity
Ability to write and optimize SQL queries
Analytical thinking with the ability to quickly understand and resolve complex problems
Structured and solution-oriented approach, even under pressure
Proficiency in English (min. B2 level) - both spoken and written form
Time management skills
offered :
Opportunities to grow your knowledge within your area of expertise
Friendly working atmosphere in a professional team
Employee-oriented working culture
Possibility to work partly remotely
Sports subscription
Subsidized English classes
Private healthcare
Small teams
International projects
Free coffee ☕
Free fruits
Free breakfasts
Startup atmosphere
No dress code
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
