We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.
The ideal candidate should also have a good record of building solid relationships with clients and be a good team player
responsibilities :
Resolving technical queries and communicating solutions via tools to clients on daily basis
Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
Working according to Service Level Agreements
Collecting necessary information and data from the client to solve queries or to pass to the development team
Prioritization and handling of service requests within predetermined SLAs
Taking part in meetings/calls with business clients
Shift work
requirements-expected :
Experience in troubleshooting and working with SQL
Experience in writing SQL queries
Analytical thinking and the ability to understand complex problems quickly
Structured and solution-oriented way of working, even under pressurre
English min. B2
Time management skills
offered :
Opportunities to grow your knowledge within your area of expertise
Friendly working atmosphere in a professional team
Employee-oriented working culture
Possibility to work partly remotely
Sports subscription
Subsidized English classes
Private healthcare
Small teams
International projects
Free coffee ☕
Free fruits
Free breakfasts
Startup atmosphere
No dress code
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
