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Support Specialist 1 Line
  • Warsaw
Support Specialist 1 Line
Warszawa, Warsaw, Masovian Voivodeship, Polska
JOIN UP! POLSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
9. 10. 2025
Informacje o stanowisku

responsibilities :


  • User Support
  • Providing technical support to users, including remote support across all markets
  • Consulting users on the use of personal devices and installed system/office software
  • Supporting onboarding/offboarding processes by managing IT equipment handover and return
  • Service Desk and Issue Management
  • Monitoring and processing user requests in the ServiceDesk system
  • Diagnosing and resolving software and hardware issues
  • Performing basic diagnostics and repairs of IT equipment
  • Device and Software Setup
  • Installing and configuring business applications and tools
  • Setting up and maintaining Windows 10/11, iOS, MacOS, and mobile devices
  • Handling installation and replacement of consumables for printing and copying equipment
  • Network and Infrastructure Support
  • Supporting office and retail network infrastructure in collaboration with network administrators
  • Participating in the opening and technical setup of retail locations
  • Ensuring networks are up-to-date and resolving local connectivity issues
  • Logistics and Documentation
  • Managing logistics and communication with certified service centers for damaged devices
  • Controlling stock levels and timely ordering of peripheral devices
  • Contributing to the preparation of technical documentation and internal manuals

requirements-expected :


  • Operating Systems and Software
  • Supporting and maintaining Windows 10/11, macOS, iOS, and Android environments
  • Using and troubleshooting Microsoft Office and Office 365 applications in a business context
  • Hardware and Technical Knowledge
  • Performing diagnostics, maintenance, and basic repairs of laptops and PCs
  • Understanding computer hardware components and peripheral devices
  • Networking and Infrastructure
  • Applying basic knowledge of network operations and structured cabling systems (SCS)
  • Collaborating with network teams to support stable connectivity
  • Language Skills
  • Communicating effectively in both English and Polish (minimum B1–B2 level)
  • What We Value in Our Team Members:
  • Responsibility and punctuality.
  • Attention to detail and a high level of accuracy.
  • Stress resistance and adaptability in a dynamic environment.
  • A proactive attitude and the ability to solve problems quickly and effectively.
  • Willingness to support users with patience and clear communication.

offered :


  • A career in a large, fast-growing international company.
  • Comprehensive professional development, including access to the GROW UP corporate university and compensation for external education and training.
  • A workplace culture of openness, equality, and support.
  • Corporate health insurance after the probation period.
  • Corporate travel discounts with Join UP!

  • Praca Warszawa
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