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SZUKAJ
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Support Specialist 1 Line
Warsaw
Nazwa pozycji
Support Specialist 1 Line
Lokalizacja
Warszawa
, Warsaw, Masovian Voivodeship, Polska
Firma
JOIN UP! POLSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Dodano
9. 10. 2025
Informacje o stanowisku
responsibilities :
User Support
Providing technical support to users, including remote support across all markets
Consulting users on the use of personal devices and installed system/office software
Supporting onboarding/offboarding processes by managing IT equipment handover and return
Service Desk and Issue Management
Monitoring and processing user requests in the ServiceDesk system
Diagnosing and resolving software and hardware issues
Performing basic diagnostics and repairs of IT equipment
Device and Software Setup
Installing and configuring business applications and tools
Setting up and maintaining Windows 10/11, iOS, MacOS, and mobile devices
Handling installation and replacement of consumables for printing and copying equipment
Network and Infrastructure Support
Supporting office and retail network infrastructure in collaboration with network administrators
Participating in the opening and technical setup of retail locations
Ensuring networks are up-to-date and resolving local connectivity issues
Logistics and Documentation
Managing logistics and communication with certified service centers for damaged devices
Controlling stock levels and timely ordering of peripheral devices
Contributing to the preparation of technical documentation and internal manuals
requirements-expected :
Operating Systems and Software
Supporting and maintaining Windows 10/11, macOS, iOS, and Android environments
Using and troubleshooting Microsoft Office and Office 365 applications in a business context
Hardware and Technical Knowledge
Performing diagnostics, maintenance, and basic repairs of laptops and PCs
Understanding computer hardware components and peripheral devices
Networking and Infrastructure
Applying basic knowledge of network operations and structured cabling systems (SCS)
Collaborating with network teams to support stable connectivity
Language Skills
Communicating effectively in both English and Polish (minimum B1–B2 level)
What We Value in Our Team Members:
Responsibility and punctuality.
Attention to detail and a high level of accuracy.
Stress resistance and adaptability in a dynamic environment.
A proactive attitude and the ability to solve problems quickly and effectively.
Willingness to support users with patience and clear communication.
offered :
A career in a large, fast-growing international company.
Comprehensive professional development, including access to the GROW UP corporate university and compensation for external education and training.
A workplace culture of openness, equality, and support.
Corporate health insurance after the probation period.
Corporate travel discounts with Join UP!
Praca Warszawa
Warszawa - Oferty pracy w okolicznych lokalizacjach
Warszawa
Piaseczno
Pruszków
Legionowo
Wołomin
Grodzisk Mazowiecki
Otwock
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