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Support Manager



WORK FROM HOME (or if you like our beautiful City- Łódź)



Annual Salary: max. 181.000 gross



We are looking for our Client who specializes in products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services.



What You Will Do:

1. Manage a team of Field Application Engineers, handling both client & server pre-production Integration & post-production support, for an E2E OTA solution.
2. Sales support tasks, such as pre-sale meetings.
3. Manage and track the team’s activities, open tasks and cases, prioritization and escalations to other support teams or engineering teams.
4. Assist in development of Technical Support knowledgebase; documenting issues resolutions.
5. Identify product enhancement opportunities through regular interaction with customers.

1. Bachelor’s degree (BSc or other equivalent technical degrees).
2. 3+ years of managerial experience of a team of more than 5 people.
3. 7+ years of technical experience with C, C++, including development, integration, QA.
4. Familiar with the Linux platform (has development experience on it) and familiar with C language (able to debug code).

1. Work in international project team with the biggest worldwide automotive customers.
2. Training on the job and technical trainings.
3. Further development opportunity.
4. A great package of additional benefits such as:
5. full remote work during Covid-19,
6. flexible working time,
7. private healthcare (LuxMed),
8. MultiSport card,
9. MyBenefit cafeteria,
10. Game room.

Łódź - Oferty pracy w okolicznych lokalizacjach