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Job Details

Support Engineer with Italian

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

We are now looking for talented people to make a real contribution to our business as a Support Engineer with Italian (6 months cover) . As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services. If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Responsibilities

1. Log remotely to the clients computer and help them solve software issues.
2. Document issues that you deal with on a daily basis into the ticketing system.
3. Troubleshoot hardware, software and network related issues.
4. Escalate problems to the next level of support when necessary.
5. Help the client with all the necessary information.

Working hours

1. Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

Job Requirements

Qualification / Profile

1. Strong command of English and Italian (B2+ level minimum).
2. Eagerness to learn new technologies.
3. Ready to acquire new skills (communication skills, technical skills, etc.).
4. A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues.
5. Willingness to help people in having continuity in their computer-based activity.
6. Previous successful customer service experience is considered an advantage.
7. Strong written and oral communication skills.

Our offer

1. Full time job, stability of employment.
2. Competitive salary package with additional bonus for work during nights or on-call support duties.
3. Intensive training.
4. Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more).
5. Premium private medical healthcare, which includes dental care and insurance policy for international travel.
6. And up to 4 extra days of paid holidays per year!

Whats next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on, and where we regularly post insights from our colleagues.

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