about-project :

Are you an Italian speaker passionate about technology and interested in interacting with a diverse range of people? Do you enjoy solving technical problems and want to help people with IT issues? If you answered yes, this role is for you!
Working hours:
Operating 7 days a week, we run a variety of shifts (this project is operating 24/7).

responsibilities :

Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Escalating problems to the next level of support when necessary

requirements-expected :

ENGLISH and ITALIAN advanced level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.

offered :

Opportunity to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Extra vacation days;
Referral program - Special referral bonuses for referring your friends;
Private medical subscription supported by the company;
Benefit Online - flexible benefits from which you can choose under a monthly budget;

benefits :

responsibilities :