You will talk with the clients (via email, phone and chat) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
You will log in remotely to clients computer in order to solve the software issues easily;
You will document the issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Working on a business hours schedule.
requirements-expected :
Advanced level of German and English;
Can-do attitude, high adaptability, and resilience;
