As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services.
Working hours:
- Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.
responsibilities :
Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to client"s computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.
requirements-expected :
ENGLISH and GERMAN advanced level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.
offered :
Competitive salary
Opportunities to learn and develop: training programs;
Personalized career path within the organization;
Exposure to an international environment as part of a multicultural team spread across Europe.
benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
dental care
sharing the costs of tickets to the movies, theater
