Informacje o stanowisku

Job Description

As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services.

Responsibilities:

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, etc.;
• Logging remotely to clients computers and helping them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software, and network-related issues;
• Escalating problems to the next level of support when necessary;
• Helping the client with all the necessary information.

Working hours:

• Monday - Friday

Job Requirements

Requirements:

• ENGLISH and GERMAN advanced level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility, and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us!

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