The Support Engineer Professional will be responsible for providing technical support for software applications used in production processes. This involves troubleshooting and resolving issues, assisting with software testing, providing pre-sales support, and helping to implement and configure systems for customer projects. The role also includes training customers and market organizations, documenting technical issues and solutions, and collaborating with Product Managers and R&D teams.
responsibilities :
Provide technical support for designated applications.
Document support cases and create knowledge base articles.
Assist in software testing and provide pre-sales support.
Support the implementation of applications in customer projects both on-site and remotely.
Train customers and market organizations.
Collaborate with Product Managers and R&D for software development and customer support cases.
requirements-expected :
2-3 years of experience in a similar technical support or engineering role.
Excellent command of English (spoken and written).
Strong customer service abilities.
Knowledge of software installation and maintenance related to production processes.
Proficiency in root cause analysis and problem-solving techniques.
Technical expertise in areas such as TCP/IP networking, databases (especially MS SQL), Windows Server OS, virtualization, and web services.
Experience with container-based systems (e.g., Docker, Kubernetes) and cloud platforms (e.g., Microsoft Azure).
Understanding of large-scale distributed systems and microservices.
Basic knowledge of computer system validation.
offered :
Contract of employment [umowa o pracę (we want you to join us for the long run :)
Annual bonus ,
Festive benefits paid in April and December,
Flexible working hours,
Hybrid work model (3 days a week from home) ,
Medical care with the basic dental package,
Possibility to extend medical care to family members and/or Damian Medical Center,
Life insurance with possible extension for your family members,
Medicover Sport card,
Language courses,
Paid employee referral program,
Wellbeing activities*
Space for your initiatives, charity & CSR actions, and improvement ideas,
Supporting your development through a vast training offer ,
Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
