Support Engineer
Your responsibilities
- Installing and maintaining the software and interfaces of point of sale (POS) systems
- Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
- Coordinating supplier and support partner activities
- Creation and updating of operating manuals, instructions, checklists and training documents
- Participation in projects, in the introduction of new services and events
- Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and emergencies
Our requirements
- Completed vocational training, preferably in a technical field
- 2 to 4 years of relevant professional experience in a comparable position as IT support
- Affinity for IT is required
- In-depth knowledge of MS Office (especially Excel)
- Knowledge of ServiceNow, Jira, Confluence and SAP Business Objects tools and network ---technology is an advantage
- Resilience and flexibility
- English on a professional level, German would be a plus
What we offer
- Be part of a company guided by a strong purpose to do good and recognized as top 1% the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Semi-annual bonus
- Glasses/lenses reimbursement
We are a specialist in cashless payment methods. Our customers include a wide variety of companies worldwide. As a Support Engineer, you’d be a 2nd level of support responsible for the conscientious and customer-focused processing of technical inquiries about our Point of Sale systems. You’ll support our clients with payment terminals, cash registers, and IT networks. We are looking for a person to join our international team and our office in Warsaw!
